Lyme Software Group Ltd (trading as StageLoop) is the data controller for personal data collected through our website and platform. We are registered in England and Wales.
If you have any questions about how we handle your data, please contact us at hello@stageloop.uk.
We collect different types of data depending on how you interact with us:
| Category | Data collected | Source |
|---|---|---|
| Account data | Name, email address, organisation name, password (hashed) | Provided by you on registration |
| Billing data | Payment method details, billing address, transaction history | Provided by you; processed via our payment provider |
| Usage data | Events created, viewer minutes consumed, storage used, feature usage | Automatically collected through platform use |
| Technical data | IP address, browser type, device information, log data | Automatically collected |
| Communications | Emails and messages sent to us | Provided by you |
| Cookie data | Session identifiers, preferences, analytics data | Automatically collected — see Cookies section |
We use the data we collect to:
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating the platform, under strict data processing agreements:
We may also disclose personal data where required to do so by law, court order or regulatory authority.
We retain your personal data for as long as your account is active or as needed to provide the service. Following account closure or termination:
Under the UK GDPR you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at hello@stageloop.uk. We will respond within 30 days.
We use cookies and similar tracking technologies on our website and platform. These include:
You can control non-essential cookies through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of the platform.
When organisations use StageLoop to run events, they may collect personal data about their attendees through the platform — for example, names, email addresses and attendance records.
In this context, the organisation running the event is the data controller for attendee data, and StageLoop acts as a data processor on their behalf. Our handling of attendee data is governed by our Data Processing Agreement, which is available on request.
If you are an attendee at an event hosted on StageLoop and have questions about how your data is being used, you should contact the organisation that ran the event directly.
We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.
Some of our third-party service providers are based outside the UK. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or adequacy decisions.
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on the platform. The date at the top of this page reflects when the policy was last updated.
We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.